Customer inbox
Thoughtful replies to product questions, delivery concerns, and everyday customer messages using your approved guidance.
Email support · Saved replies · Clear escalation
FOR INDEPENDENT ONLINE STORES
Your customers
need answers.
You need room
to grow.
Customer emails, order questions, and return coordination—handled with care, in your brand’s voice.
Founder-led support · Clear monthly limits · Human review
LESS INBOX.
MORE BUSINESS.Thoughtful support for
the shop you’re building.
MORE BUSINESS.Thoughtful support for
the shop you’re building.
Customer emailsOrder follow-upsReturn coordinationProduct updates
THE EVERYDAY WORK, TAKEN CARE OF
A little breathing room
for the person behind the store.
Choose the tasks you need help with. We follow your policies and bring decisions back to you when they need your approval.
Orders & returns
Check order status, share available tracking, and coordinate return requests within your existing store policies.
Status checks · Return instructions · Follow-up notes
Store upkeep
Update product descriptions, prices, and availability from information you provide, with a record of each requested change.
Approved edits · Accuracy checks · Weekly recap
A SIMPLE HANDOFF
Your store.
Your standards.
A dependable process.
Start with a defined workload. Keep control of the decisions that matter.
- 01
Set the scope
Review your message volume, store tools, and the tasks that take the most time.
- 02
Build your playbook
Agree on policies, tone, permissions, coverage windows, and what needs your approval.
- 03
Work and review
Begin support during agreed weekday windows. Receive a weekly recap of work, issues, and remaining capacity.
ROOM TO START. SPACE TO GROW.
Support with a clear scope.
Monthly service plans. Start dates and coverage windows are agreed before work begins. No 24/7 or live-chat coverage.
ESSENTIAL
A lighter inbox
$450/ month
For a small shop starting to hand off customer support.
- Up to 10 service hours
- Up to 100 customer conversations
- One email inbox
- Order and return coordination
- Weekly activity recap
GROWTH
More off your plate
$850/ month
For a growing shop balancing support and routine store work.
- Up to 20 service hours
- Up to 250 customer conversations
- One email inbox
- Order and return coordination
- Up to 10 product edits
- Weekly activity recap
PARTNER
A broader helping hand
$1,250/ month
For shops that need more scheduled support capacity.
- Up to 30 service hours
- Up to 400 customer conversations
- Up to two email inboxes
- Order and return coordination
- Up to 20 product edits
- Weekly recap and monthly review
Each plan ends at its hour or conversation limit, whichever comes first. Product edits, reporting, and coordination use the included hours. A conversation is one customer issue or order thread; a new issue counts separately. Extra work requires written approval at $50/hour. Unused hours do not roll over.
START SMALL
Try a focused one-week pilot.
$175 for up to 4 service hours or 30 conversations, whichever comes first. Onboarding uses included hours. Agreed weekday coverage; no automatic monthly enrollment.
MEET YOUR SUPPORT PARTNER
Detail-oriented.
Human-led.
I’m Chrystal Alexander. My background is in coordinating document-heavy transactions, following up with multiple parties, and keeping important details moving. ClearCart Support brings that same organized approach to everyday online-store operations.
You set the policies. I handle the agreed tasks and flag the exceptions.
Chrystal Alexander Founder, ClearCart Support
BEFORE WE BEGIN
Good questions.
Clear answers.
Will you issue refunds or change orders?
Only when the signed scope and your written instructions authorize the action. Disputes, unusual requests, and decisions outside your policies are escalated to you. Store funds and payment details stay under your control.
How quickly will customers receive a reply?
We agree on specific weekday coverage windows and a response target before starting. These plans provide scheduled processing, not continuous availability or guaranteed instant replies.
Which store tools can you work with?
We review your ecommerce platform and inbox before accepting the work. Access, training needs, and supported tasks are confirmed during scoping. You retain ownership of your accounts and subscriptions.
What is included in a product edit?
A routine text, price, or availability update to one existing product, using details you supply. New catalogs, image production, website development, and custom integrations require a separate scope.
What if I reach my monthly limit?
We flag usage as you approach your limit. Additional work is quoted at $50/hour and requires written approval. Without approval, work pauses when either limit is reached.
Do you offer phone calls, social media, or advertising?
These packages focus on email support and routine store operations. Phone coverage, live chat, social posting, ad management, and marketing production are not included.
LET’S LIGHTEN THE WORKLOAD
Tell me what’s
filling your inbox.
Share a few details about your store and the support you need. I’ll reply by email to discuss the next step.